“I never knew that this sort of assistance was available”

Andrea Feller of Novi contacted my office because she was having trouble getting her passport renewed.

My office was able to help Andrea get her new passport within one week.

“I submitted my passport for renewal, and after about 6 weeks I contacted the National Passport Agency for an update,” said Ms. Feller. “They had effectively lost my application. They didn’t even acknowledge their error (even though I had a tracking number saying that my package had been delivered to them). With an impending travel itinerary quickly approaching, I struggled with my next steps. I received a recommendation to reach out to my congressional office. The next day, I received an email stating that my passport application was in process (apparently lost items are miraculously found when a congressional office starts poking around). Within one week I had my new passport in hand, and they were kind enough to waive the expediting fees. I never knew that this sort of assistance was available to me. The staff members were prompt, courteous, and effective. Their hard work is much appreciated!”

How I Can Help:

If you are experiencing an issue with a federal agency, my office is here to be your advocate. If you are unable to reach an agency, are seeking the status of your application or claim, or are seeking assistance with navigation with the federal government, please give my district office a call at 734–853–3040. My staff can often help answer questions and find relevant resources. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem. To learn more about the services my office may be able to provide, please click here.